FAQ
Frequently Asked Questions
Where can I purchase your products?
Where can I purchase your products?
We sell and make all our products in our storefront, Rooted Art Market in Red Lion, PA. We offer store pick up for all online orders at the shop located at 66 N. Main St. Red Lion, PA 17356. Our hours are Wednesday - Saturday 11am - 4pm. We also offer flat rate shipping across the United States.
We sell and make all our products in our storefront, Rooted Art Market in Red Lion, PA. We offer store pick up for all online orders at the shop located at 66 N. Main St. Red Lion, PA 17356. Our hours are Wednesday - Saturday 11am - 4pm. We also offer flat rate shipping across the United States.
Do you offer store pick up or shipping?
Do you offer store pick up or shipping?
Yes! We offer store pick up for all online orders at our storefront Rooted Art Market at 66 N. Main St. Red Lion, PA 17356. We also offer flat rate shipping across the United States. $9.00 shipping for orders under $75. $12 shipping for orders between $75 - $125. $16 shipping for orders over $125. We ship all orders using USPS and will include tracking information.
Yes! We offer store pick up for all online orders at our storefront Rooted Art Market at 66 N. Main St. Red Lion, PA 17356. We also offer flat rate shipping across the United States. $9.00 shipping for orders under $75. $12 shipping for orders between $75 - $125. $16 shipping for orders over $125. We ship all orders using USPS and will include tracking information.
How do you make your soap?
How do you make your soap?
We use the cold-process method of soap making, using all natural oils & butters to create our wonderfully moisturizing bars of soap! Cold-process soap making uses a chemical process of mixing oils & butters with an alkali (Sodium Hydroxide). This chemical process is known as saponification. During saponification an exothermic reaction happens which transforms the components of the oils & butters into soap. Using the cold process to create soap leaves behind naturally occurring glycerin; a gentle ingredient formed in the soap making process that helps moisturize skin. We use essential oils, fragrance oils, natural botanicals & clays, along with skin safe colorants in our soaps. We believe in using high quality raw ingredients in all of our recipes!
We use the cold-process method of soap making, using all natural oils & butters to create our wonderfully moisturizing bars of soap! Cold-process soap making uses a chemical process of mixing oils & butters with an alkali (Sodium Hydroxide). This chemical process is known as saponification. During saponification an exothermic reaction happens which transforms the components of the oils & butters into soap. Using the cold process to create soap leaves behind naturally occurring glycerin; a gentle ingredient formed in the soap making process that helps moisturize skin. We use essential oils, fragrance oils, natural botanicals & clays, along with skin safe colorants in our soaps. We believe in using high quality raw ingredients in all of our recipes!
Can you make soap without Lye/Sodium Hydroxide?
Can you make soap without Lye/Sodium Hydroxide?
Soap cannot be made without Sodium Hydroxide! This is the essential ingredient to the chemical proess of saponification to create soap. Fear not, our soaps do not contain any leftover lye in the final products!
Soap cannot be made without Sodium Hydroxide! This is the essential ingredient to the chemical proess of saponification to create soap. Fear not, our soaps do not contain any leftover lye in the final products!
Why do you use so many oils & butters in your soap recipe?
Why do you use so many oils & butters in your soap recipe?
We believe in using high quality raw ingredients in all of our recipes! We focus on the use of hemp seed oil in our products as well as a handful of other amazing ingredients. Hemp seed oil is the star of the bar because it has so many great skin benefits & is very sustainable. Extra virgin olive oil is a staple in our recipe due to its moisturizing properties. Coconut oil for its wonderful cleansing properties and bubbliness. Shea butter, cocoa butter, castor seed oil, & grapeseed oil are all nourishing butters & oils that are included in our recipes as well for all their skin loving properties.
We believe in using high quality raw ingredients in all of our recipes! We focus on the use of hemp seed oil in our products as well as a handful of other amazing ingredients. Hemp seed oil is the star of the bar because it has so many great skin benefits & is very sustainable. Extra virgin olive oil is a staple in our recipe due to its moisturizing properties. Coconut oil for its wonderful cleansing properties and bubbliness. Shea butter, cocoa butter, castor seed oil, & grapeseed oil are all nourishing butters & oils that are included in our recipes as well for all their skin loving properties.
What is the shelf life of your products?
What is the shelf life of your products?
Our soaps will last over a year but will eventually start to lose its scent and discolor. We recommend that body scrubs, lotions, hair products, & bath products be used within 6 months of purchase.
Our soaps will last over a year but will eventually start to lose its scent and discolor. We recommend that body scrubs, lotions, hair products, & bath products be used within 6 months of purchase.
Why do you shrink wrap your products?
Why do you shrink wrap your products?
We use an eco-friendly biodegradable & compostable shrink film that cuts the degrading time down by years! Shrink wrapping our products helps preserve their scents & overall integrity.
We use an eco-friendly biodegradable & compostable shrink film that cuts the degrading time down by years! Shrink wrapping our products helps preserve their scents & overall integrity.
What is the best way to store unused products?
What is the best way to store unused products?
We recommend storing unused products in a dark, cool, non-humid environment. Even though our products are wrapped in biodegradable shrink wrap, they can fade if left in sunlight.
We recommend storing unused products in a dark, cool, non-humid environment. Even though our products are wrapped in biodegradable shrink wrap, they can fade if left in sunlight.
Are your products vegan & gluten free?
Are your products vegan & gluten free?
Most of our products are vegan & 100% are vegetarian. Some of our products do contain sustainability sourced beeswax. We source our other products from cruelty-free companies that do not test on animals. The majority of our products are gluten-free. However we are not a gluten-free facility as we do use oatmeal in some of our products. Please be sure to cheack the full ingredient list of each product prior to use.
Most of our products are vegan & 100% are vegetarian. Some of our products do contain sustainability sourced beeswax. We source our other products from cruelty-free companies that do not test on animals. The majority of our products are gluten-free. However we are not a gluten-free facility as we do use oatmeal in some of our products. Please be sure to cheack the full ingredient list of each product prior to use.
Some of your products changing color; are they still okay to use?
Some of your products changing color; are they still okay to use?
Yes! If you notice your product is changing color, make sure to use that one next! We use a variety of natural ingredients that can cause color variations. One of the biggest culprits of color changing over time is sunlight, which fades products colors. Another reason some products colors change over time is vanillin, which is the compound in vanilla that gives the sweet aroma we all know and love. Although we do not use many fragrances containing vanillin, some products may morph color or turn brown over time. Don't worry; this is a natural process & does not affect the way the product performs. No replacements will be made due to discoloration of products.
Yes! If you notice your product is changing color, make sure to use that one next! We use a variety of natural ingredients that can cause color variations. One of the biggest culprits of color changing over time is sunlight, which fades products colors. Another reason some products colors change over time is vanillin, which is the compound in vanilla that gives the sweet aroma we all know and love. Although we do not use many fragrances containing vanillin, some products may morph color or turn brown over time. Don't worry; this is a natural process & does not affect the way the product performs. No replacements will be made due to discoloration of products.
Why do the products I received look different than the ones pictured online?
Why do the products I received look different than the ones pictured online?
We make all our handcrafted products in small batches, so no two cold process soaps will have the same swirl! Handcrafted products can vary in appearance even though we use the same recipe each time.
We make all our handcrafted products in small batches, so no two cold process soaps will have the same swirl! Handcrafted products can vary in appearance even though we use the same recipe each time.
How can I make my soap last longer?
How can I make my soap last longer?
One of the best ways to make your soap or shampoo/conditioner bars last longer is by keeping them out of direct water contact and use a good draining soap dish. Some people like to cut their cold process soap bars in half and only put one of the halves in the shower at a time. We also sell handmade crochet soap pouches for a full bar or all those little pieces you have piling up.
One of the best ways to make your soap or shampoo/conditioner bars last longer is by keeping them out of direct water contact and use a good draining soap dish. Some people like to cut their cold process soap bars in half and only put one of the halves in the shower at a time. We also sell handmade crochet soap pouches for a full bar or all those little pieces you have piling up.
Contact Us!
Contact Us!
whisk@rootedartmarket.com
